Refund policy

Last updated 13 November 2026.

This policy applies to the Landlord Template Pack sold on this website by APHRA LTD.

14-day money-back guarantee

If the pack isn't right for you, email [email protected] within 14 days of purchase, from the email address you paid with, and we will refund you in full. You don't need to give a reason.

How refunds are paid

Refunds are made to the original payment method. We aim to process them within 5 working days; your bank may take a few more days to show the money in your account.

Faulty or missing downloads

If you can't download or open the files, tell us and we'll send them again or refund you. Your statutory rights under the Consumer Rights Act 2015 are not affected.

Delivery

The pack is a digital download, available immediately after payment. Nothing is posted.

Contact

APHRA LTD, 128 City Road, London, EC1V 2NX · [email protected]