Privacy notice

Last updated 13 November 2026.

LetWise is operated by APHRA LTD (company number 16846060, registered office 128 City Road, London, EC1V 2NX), the data controller for this website. Contact: [email protected].

What we collect

• Compliance check answers are processed to show your results and are not stored.
• Letter details you type are used only to fill in the letter on our server and are not stored or shared with anyone.
• Purchases: if you buy the Template Pack, payment is handled by Stripe. We never see or store your card details. We receive your name, email address and a record of the purchase, which we keep for six years for accounting and tax purposes.
• Emails you send us are kept for as long as needed to deal with your enquiry.
• Technical data: our web server keeps standard access logs (IP address, time, page requested) for security and abuse prevention, kept for up to 30 days.

We don't use advertising or analytics cookies.

Lawful basis

We process this data to provide the service you request, to perform our contract with you when you buy from us, to meet our legal obligations, and for our legitimate interests in keeping the site secure. Please don't enter tenants' personal details beyond what's needed for a letter.

Service providers and international transfers

We use a hosting provider, Cloudflare (content delivery and security) and Stripe (payments). Where data is transferred outside the UK we rely on appropriate safeguards, such as the UK International Data Transfer Addendum, as applicable.

Your rights

You have rights to access, correct, erase and object to the processing of your personal data. Contact us at the address above. You can also complain to the Information Commissioner's Office (ico.org.uk).